jitbus Privacy Policy
Your personal information is completely safe at jitbus. This policy explains in detail how we collect, store, and protect your data.
1. Introduction and Applicability
jitbus is a safe and reliable online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how jitbus collects, uses, stores, and protects your personal information.
This policy applies to the jitbus.lat website, mobile platform, and all our associated services. By using our platform, you are considered to have fully accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services.
This privacy policy may be updated from time to time. For any significant changes, we will notify you by email or through the platform. You are advised to review this page regularly.
2. What Kind of Information We Collect
jitbus collects various types of information. Each category is described in detail below.
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amount and date
Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser information and operating system
- Pages visited and session duration
- Gaming history and betting patterns
- Login and logout time records
Other Information
Additional information used to improve service quality:
- Customer service communication records
- Preferred language and time zone
- Participation in promotional offers
- Survey or feedback responses (if provided)
3. How We Use the Information We Collect
3.1 Platform Operations and Improvement
jitbus primarily uses your information to operate the platform's services smoothly. This includes creating and managing accounts, processing transactions, and personalizing the gaming experience. We continuously analyze your usage patterns to improve the platform's performance and service quality.
3.2 Identity Verification and Security
We verify your identity as part of the KYC (Know Your Customer) process. This is essential for preventing fraud, money laundering, and other illegal activities. Through age verification, we ensure that only individuals aged 21 or older can use our platform.
3.3 Customer Service and Communication
We contact you to resolve your issues, provide updates on account-related matters, and inform you of promotional offers. Information provided through our 24/7 live chat and email support is used to resolve your issues quickly. If you wish to stop receiving promotional communications, you can let us know at any time.
3.4 Ensuring Responsible Gaming
jitbus believes in responsible gaming. We monitor your gaming patterns so that timely assistance can be provided if signs of excessive betting or addiction are detected. To learn more about responsible gaming, visit our Responsible Gaming page.
4. Sharing Information with Third Parties
4.1 With Payment Processors
We share the necessary information with bKash, Nagad, Rocket, Upay and banking partners to complete your financial transactions. This sharing is solely for completing transactions and is governed by strict confidentiality agreements.
4.2 For Legal Obligations
We may be required to provide information as part of a valid court order, regulatory authority directive, or legal process. In such cases, we will only provide information that is legally required and will notify you in advance where possible.
4.3 With Technology Service Providers
We use the services of trusted technology partners to operate our platform. These partners — such as server hosting providers, cybersecurity specialists, and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) — operate under strict confidentiality agreements and can only access the minimum necessary information.
4.4 In Cases of Corporate Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be bound to comply with this privacy policy and you will be notified in advance.
5. Data Protection and Security Measures
jitbus applies the highest industry-standard technical and organizational measures to protect your information.
SSL Encryption
All data transfers are protected by 256-bit SSL encryption technology, which safeguards your information from any unauthorized access.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our servers protected from cyberattacks around the clock.
Regular Audits
Our security team regularly audits the system and detects and prevents any suspicious activity.
Staff Training and Access Control
Our staff receive regular training on privacy policies and procedures. Only authorized staff have limited access to specific user information. All access logs are recorded and reviewed regularly. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps.
6. Cookies and Tracking Technologies
The jitbus website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help our platform operate more effectively.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, preference storage — the site cannot function properly without these. | Session / 30 days |
| Performance Cookies | Used to identify pages visited, loading times, and errors. This information is used for statistical analysis. | 1 year |
| Functional Cookies | Used to provide language preferences, game settings, and a personalized experience. | 6 months |
| Analytical Cookies | Helps improve the platform by analyzing user behavior. | 2 years |
How to Control Cookies
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some important platform functions, such as maintaining login sessions or completing transactions.
7. Data Retention and Deletion Policy
7.1 Retention Period
jitbus retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be kept for a specific period due to legal obligations (such as retaining financial records) or for dispute resolution.
7.2 Requests to Delete Information
You may contact us to request deletion of your personal information. However, we may be legally required to retain certain information in the following cases:
- Ongoing legal proceedings or investigations
- Financial transaction records (regulatory requirements)
- For fraud prevention and security purposes
7.3 Secure Destruction
Once the retention period ends, we destroy your information in a secure and unrecoverable manner. Secure deletion methods are followed for digital data, and no third party is given the opportunity to recover that data.
8. Your Privacy Rights
As a jitbus user, you have the following rights over your own information.
Right to Access
You may request to view what information we hold about you.
Right to Correction
You may request that we correct any inaccurate or incomplete information about you.
Right to Deletion
You may request deletion of your information, except where legal obligations apply.
Right to Restrict Processing
In certain circumstances, you may restrict the processing of your information.
Right to Object
You may object to the use of your information for marketing or other purposes.
Right to Portability
You may request a copy of your information in a machine-readable format.
9. Protection of Minors' Information
jitbus strictly prohibits access to the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor. Through the age verification process at registration, we ensure that only eligible individuals can open an account.
If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account. Parents or guardians who suspect their child has used our platform may contact us.
10. Policy Changes and Updates
10.1 Notice of Changes
jitbus may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email and display a special notice on the platform. For minor changes, the "Last Updated" date at the top of this page will be revised.
10.2 Acceptance of Policy
If you continue to use our platform after an update is published, you will be considered to have consented to the new policy. We therefore advise you to review this page regularly. If you do not agree with the new policy, you may request to close your account.
10.3 Relationship with Other Policies
This privacy policy complements our Terms and Conditions and Responsible Gaming policy. In case of any conflict, this privacy policy will apply regarding the processing of personal information.
Privacy Contact
If you have any questions about the privacy policy or wish to exercise your rights, please get in touch with us.
24/7 Live Chat
Speak with our customer service team in Bengali directly from any page on the site. Get a quick response to any privacy-related concerns.
Contact by Email
To request access, correction, or deletion of your data, write to us at:
[email protected]